Privacy Policy

1. Information We Collect

When you interact with our website chat widget, voice AI platform, or sign up for a demo, we may collect:

• Contact Information: Name, email address, phone number, and business name.
• Business Details: Industry vertical, service area, and practice type.
• Usage Data: IP address, browser type, pages visited, and interactions with our chat widget.
• Call Data: Phone call metadata and transcripts for AI voice agent quality and training.

We collect this information only when you voluntarily provide it or when it is necessary to deliver our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Schedule and coordinate appointments and demos.
• Send service-related messages, including appointment confirmations and follow-ups.
• Improve our AI agents, website functionality, and user experience.
• Comply with legal obligations and protect our rights.

We do not sell or rent your personal information to third parties. We only share data with trusted service providers (such as Calendly, Retell AI, and GoHighLevel) who are contractually bound to protect your information.

3. SMS and Text Messaging

Dacite Data Solutions may send you text messages related to:

• Responses to your support requests or chatbot inquiries.
• Appointment confirmations, reminders, and rescheduling.
• Follow-up communications regarding an existing inquiry.

Message frequency varies based on your interaction with us.typically no more than 3-5 messages per inquiry. Standard message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP. Opting out of SMS does not affect your ability to use our web-based services.

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze site traffic and usage patterns.
• Improve the performance and functionality of our chat widget.

You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Call transcripts and chat logs are typically retained for 12 months for quality assurance, after which they are securely deleted.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing and SMS communications.
• Request a copy of the data we hold about you.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at derek@dacitedata.com.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

Email: derek@dacitedata.com

Phone: (707) 744-3628

Business: Dacite Data Solutions, Fairfield, CA